Return, Refund & Exchange Policy

Reporting Defects or Issues

• Customers must report any defects, fitting issues, or damages within 72 hours of delivery to be eligible for an exchange.

• If you receive a wrong phone model (different from what you ordered), you are eligible for either:

  • A replacement case, or

  • A full refund including shipping charges.

Order Cancellations

• Orders can be cancelled within 4 hours of placement or before dispatch.

• Once an order is dispatched, it cannot be cancelled.

Returns & Exchanges

• Returns may be applicable for certain products if:

  • The customer dislikes the product (not satisfied), or

  • A wrong product was ordered.

• Exchange is available only for specific products (details provided per product).

• Conditions for return/exchange:

  • The product must be in saleable condition with original packaging.

  • Any protection layer must be intact and not removed.

• Not eligible for return/exchange:

  • Clearance sale items

  • Liquid silicone cases

Proof of Defects or Missing Items

• Customers may be required to provide proof by sharing a 360° unboxing video starting from the sealed package.

• Please ensure you record a video while opening your package for smooth processing of claims.

Tempered Glass & Lens Protectors

• No return or replacement is available for tempered glass or lens protectors.

• If received in damaged condition, a 360° unboxing video of the sealed package is mandatory for replacement.

• Bubbles during application are not covered, as they depend on the application process. For best results, follow a YouTube tutorial on screen protector application.

Exchange Policy

• Customers may request an exchange within 72 hours of receiving the shipment.

• The original product must be returned in saleable condition with intact packaging/protection layers.

• Email us your Order ID and new product preference.

• We will dispatch the replacement only after receiving the original product at our warehouse.

• Refunds are not provided once an order has been shipped, but you may exchange the item as per the above policy.

• For COD (Cash on Delivery) orders, shipping charges up to ₹60 may be deducted from the refund.

Shipping for Returns

To return your product, mail it to:

Shop No. 3129, 3rd Floor
Nathani Commercial Arcade, Dalal Estate
Mumbai Central, Mumbai – 400008
Maharashtra, India

📧 Email: mobileaccessoriesworld077@gmail.com

• All queries will be answered within 12–24 working hours via email, WhatsApp, or a call from our representative.

Refunds

• If you haven’t received your refund:

  1. Recheck your bank account.

  2. Contact your credit card company (it may take time for posting).

  3. Contact your bank (processing delays are possible).